訂購契約書
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編號：121693
Cancun Airport Round-Trip Transfer
$18.00起 起價說明 實時確認說明
此起價為根據基礎套餐裡的推薦出行人數核算而來，產品價格根據您所選的遊玩日期和出現人數及所選擇的門票類型的不同而有所變動。 預訂成功後，將實時為您確認訂單，您可登入會員中心檢視訂單狀態及電子票；部分特殊產品需要二次確認的，在您下單後客服會盡快為您確認訂單，請保持電話暢通。
城市：Cancun遊玩時間：3 hours 30 minutes
提前7天可退改，退還總費用的70%
產品特色
Airport transfer
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產品詳情
產品介紹
You will be met at the airport and be taken directly to your hotel in the Cancun area. An English-speaking representative will greet you when you clear airport customs and your vacation can start!
Arrival Information - you must include the following flight and hotel details in the 'Special Requirements' box:
" Airline
" Flight Number
" Departing City
" Arrival City
" Arrival Time
" Hotel Name and Address
Departure Information - For your return journey, you will be met at your hotel and taken directly to the airport for your departure flight. At time of booking, you must advise the following information:
" Airline
" Flight Number
" Departing City
" Arrival City
" Departure Time
" Hotel Name and Address
Shuttle service is available 24 hours daily and includes transport between Cancun Airport and your hotel in both directions.
Transfers are available from Cancun Airport to the following locations:
" Cancun Hotel ZoneOr specific areas within Riviera Maya:
" Puerto Morelos
" Playa del Carmen
" Puerto Aventuras
" Tulum/Tulum-Akumal行程概要出發地點
Cancun Airport
出發時間
Service runs from 8 am to 8:00 pm Seven Days of the week .回程資訊
詳細的出發地點，時間請參考電子票（Voucher）中的詳細介紹飯店接送
以上列表僅供參考，如果您入住的飯店不在列表內，請直接聯絡我們的客服人員，我們將為您實時查詢預訂須知憑證資訊
1. 訂購成功後，我們會通過E-Mail將[電子票（Voucher）]傳送到您的Email，您也可以登入會員中心，在訂單詳情中檢視[電子票（Voucher）]。 2. 請在旅行當日攜帶確認的?電子票（Voucher）?和有效身份證件到指定地點參加活動。 3. [電子票（voucher）]包含了產品使用方式、服務聯絡電話等重要資訊，請仔細閱讀。 4. 如預訂成功後，在48小時內沒有收到[電子票（voucher）]的郵件，請撥打電話聯絡我們的客服。重要條款
提前7天可以退改，退還總費用的70%
如多個旅客同時購買，只能整單辦理退訂，無法單獨退訂。
溫馨提示
Confirmation will be received at time of booking Luggage is limited to one piece of luggage and one piece of hand luggage free of charge per person. Oversized or excess luggage (e.g. surfboards, golf clubs or bikes) will only be carried at the discretion of the tour operator and may be subject to an additional charge. Please label luggage including full address. No responsibility is accepted by the tour operator for loss or damage to luggage, personal and/or valuable items Important: Transfers not available for AirBnB/apartment rentals outside any of the specified pickup zones費用說明費用包括
Roundtrip shared transfer Local taxes費用不包括
Gratuities Oversized baggage charge to be paid in person (US$5 per piece each way)使用者評價
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It was difficult to find my pick up when exiting the airport because the company was different than the one listed. I was able to call and find out the actual company I was looking for and after that, it was easy. The staff were expecting me and had all my information ready to go. The drivers from the airport and back to the airport were on time, friendly and safe. I would use again if I go back to Cancun for sure!
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They were very punctual and very professional. I would highly recommend them. If I ever go back, I will definitely book with them again!
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If I could have rated this 0, I would have - as it did not deliver on what was promised.
The initial transfer occurred on 25-Mar-18 Cancun to Playa del Carmen and this was not a smooth experience. When I arrived at the Cancun Vacation Experts desk at Cancun airport, they insisted my booking did not exist and I was asked to stand off to the side. Then after about 20 mins of standing in the heat, they located the paperwork ... it then took another 30mins for the van to arrive.
Then the day before my return transfer 14-Apr-18 I called the Cancun Vacation Experts local number to confirm details. I called them at approximately 4.10pm and spoke with Dana... and even this did not go smoothly at first - as she advised my booking did not exist.
But after waiting on hold for 5mins, Dana confirmed my booking and advised a 4am pickup from my hotel would be required the following day, given my 7.20am flight.
The shuttle NEVER ARRIVED and I waited until 4.45am, when I could longer wait as I would miss my flight.
My hotel tried their office number several times, but the message said office hours started at 7am.
Needless to say it heightened my stress levels significantly and in the end I had to opt for a taxi. But the stress did not end there, as the taxi then dropped me at the wrong terminal and I had to spend yet more money to take another cab to the correct terminal - which would not have been an issue if my transfer had arrived, as promised.
All in all, it cost me an additional 70 USD to get to the airport on top of what I'd already paid. I raised this with Viator via email and within 2 days they responded to advise that they would be reimbursing my original payment 65AUD - which was about 20 AUD less than what I ultimately had to shell out.
So would I use Viator again - I'm not sure ... as it doesn't seem like all their 3rd party vendors are up to the task.
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The worst transportation linkage between the Cancun airport and Puerto Juarez that I've ever experienced. Aviator has no real vehicles and only outsources vehicles to third parties. I paid over 70 American and waited one hour for them to figure out who would take me to the ferry. Eventually it was a van that went through the tourist strip and took an hour and a half. Poor advertising and poorer disclosure of what one was booking. Ultimately the driver in our van was awesome but couldn't change the horrific experience. I will never again use Aviator for anything.
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Paul Eric Shields (2018-04-19)4
transfer was very late, stood in the hot sun, but had a cooler of beer waiting. Hard to be mad while on vacation and Mexico. We have used them numerous times and never an issue.
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They were punctual. great service.
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They were punctual. great service.
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My flight from New York arrived 6 hours late in the middle of the night. Unfortunately there was no one at the airport to pick me up. I tried contacting the phone number provided on the voucher but got no response.
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Very friendly and so easy.
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Both drivers were professional, helpful, carried my bags and prompt. Vehicles were clean and air conditioned. A good idea for anyone who does not like to go from resort to resort on the buses provided from Airline companies, and which could take 2 hours from the airport to the resort we went to. It took about one hour.
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